Providing quality fleet care in the Palmerston area, we are a locally owned business delivering honest and professional maintenance to our fleet customers. Our technicians employ today’s latest technology and are highly skilled at working on all makes and models of fleet vehicles up to 1 ton trucks.
Our commitment to customer service and satisfaction will keep your cost per kilometer down and give you peace of mind in knowing that your fleet is receiving the attention it deserves. We know that your fleet driving down the road is an economic necessity for your business. That is why we are serious about caring for your fleet.
We use state-of-the-art diagnostic scan tools allowing our licensed technicians to accurately diagnose and repair your vehicles. These technicians attend continuous training to stay abreast of the rapidly changing automotive industry and are certified to perform diagnosis, repair and maintenance on all vehicle systems. Some examples of our work being:
True Auto Care looked after my service truck in quick fashion when it was down and I needed back quickly, great timely service. Thanks!
Jim Spencer Jun 6, 2023
The staff is very knowledgeable and understands my needs. When working on the car they informed me of other issues that needed to be done and gave me an estimate of the additional cost before proceeding with the work. I am satisfied with their work. Bob Skeoch
Bob Skeoch May 5, 2023
Heat shield on muffler system was loose. They fixed it in no time and I was charged for the labour. Great service!
Roger Campbell May 5, 2023
Terrific & friendly service as always. Clear communication regarding work to be done & costs. Flexible with scheduling is appreciated!
Christina H May 5, 2023
Great! Very good front of house customer care! Organized and did very well by me! Fixed up my Subaru and noticed some things that were an oversight at Subaru Dealership! Thank you True Auto Mechanics and I appreciate the work. Recommended As well they have night time drop off! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Kevin Grice May 5, 2023
I am very thankful for the mechanic's honesty. I can now say I have a safe vehicle again! Thank you so much.
Kristin Simoes May 5, 2023
Great staff and great service. Highly recommend them to anyone who asks!!
Correct Fire & Security Mar 3, 2023
Always helpful, pleasant and fair!! 😊
Vanessa Espinoza May 5, 2023
I would like to thank the people at true care auto for fixing our car. I recommend you take your car there. Great service!
chase woods Apr 4, 2023
Very good experience. A bit expensive for removal of winter tires already on rims... but, the service staff were very helpful.
Tollett Family Apr 4, 2023
Service here is a team effort with excellent results.Jack.
Jack Wolowich Apr 4, 2023
fast and friendly service with everything explained before and after job was done...
RUSS STOKES Apr 4, 2023
Awesome as always 👏
Steven Haney Apr 4, 2023
I had an engine light on for an evap code. The team at True auto was able to find a low voltage error in record time and fix the connection. A big thanks !! Bob
bob vanleeuwen Apr 4, 2023
Yesterday I went in to get an oil change and switch out my snow tires at True Auto Care. I have been going there since I moved to Fergus 4 years ago, and there customer service and quality of work has always been exemplary (a nice change after having lived in the GTA). They're also very accommodating around scheduling when last minute changes need to be made.
Judy Manley Apr 4, 2023
Every interaction I have had with True Auto Care has been excellent. They have great attention to detail and I love that they send pictures with reports. They are my go to car place whenever I can!
Charles Wright Jan 1, 2021
I had my CRV in for the tire changeover and balancing. All was done in the time promised. The multi-point inspection was also done, a very thorough and detailed report.
Walter Malofy Feb 2, 2023
awesome service. . have come many years for car service will keep comin back.
joanne gardner Apr 4, 2023
Ron and Jen always smiling and happy to see me.
Dennis Hons Apr 4, 2023
Great service again......They were able to accommodate my oil change at very short notice around our work schedule which caused us no inconvenience at all.
Bobby Fishman Mar 3, 2023
Quick , efficient, and professional.
Scott Montgomery Mar 3, 2023
I get all my service done here. They are fairly priced and do not pressure sales or service.
Derek Wyatt Mar 3, 2023
Greatly appreciated being kept informed of repairs needed and cost, as discovered. Staff and services are top notch.
Bonnie Fonte Mar 3, 2023
Great company with excellent staff!
Kelly Linton Feb 2, 2023
A+++ Service
Jacki Gansekoele Feb 2, 2023
Very friendly, helpful and informative service from Jenna. Fast, efficient completion of significant work on same day.
Garth Hunt Feb 2, 2023
Good and timely service! I was called about a worn serpentine belt, given the price and asked if I wanted True Auto to repair. I did, and they charged what was quoted. I recommend True Auto! 👍
Jack Moesker Mar 3, 2016
My Acura broke down near Fergus the other day- I was able to limp it into the shop. They took care of it the next day (surprisingly quick!) which made me even happier! Even more appreciated was the texting feature- they gave me the breakdown on my car and the other issues it may be having. Very timely and efficient in my opinion. There was no nonsense, no up-selling, and no pressure tactics- part of why I am so impressed. Can’t say that for every shop out there. Facility is also very clean and up to date. I have happily referred my sister and brother in law (who live in Fergus) to this auto centre.
Jamie Martinello Jan 1, 2023
I called this morning to get a crack in my windshield repaired, new tires, and also brighter head lights installed. It was all completed the same day. They were professional from start to finish. I will be taking my truck in the future to True Auto Care.
Eric Perreault Jan 1, 2023
Great people, great place.
Leo Gainouline Jan 1, 2023
Always amazing service, I have been coming here since moving to Fergus in 2016, and will continue to do so! Kyle was so helpful.
Victoria Heppolette Nov 11, 2022
Friendly and informative staff. The technician told me that my vehicle didn't need the service that I called about. They could have taken advantage but instead, they were honest and forthright. I would recommend them without hesitation.
Jacquie D'Abbenigno Nov 11, 2022
Thanks Jenna and team for providing a quick and efficient service and tyre change while doing a full inspection to decide on any possible future maintenance. Great work!
Patrick Cushion Oct 10, 2022
Back in 2007 I purchased a brand new Mini Cooper convertible. During the warranty period I dealt with the Mini dealership. In August 2012 there was a noise from under the car. Turned out to be a muffler. This was my first interaction with True Auto Care. The muffler came with a lifetime warranty. Fast forward to August 2022 when a new noise appeared from under the car. After removing a couple rotten pipe sections and replacing with new sleeves the exhaust problem was solved. That was a span of 10 years. Over that time I have trusted my Mini to no one else but True Auto Care for all its necessary service. In a week my wife and I will be moving from Elora, where we've lived for the last 40 years, to Kitchener (we jokingly call it East Berlin.) The move in no means means that we will be searching for a new company to service our vehicles; no, we will continue to trust True Auto Care and will return to them for any service required, even if we have to have the vehicle's towed to Fergus. BTW, that muffler on the Mini is still doing its job. . — Brian Cameron
Brian Cameron Sep 9, 2022
Fantastic
Debra Pol Aug 8, 2022
Good services and customer service experience
Charlene Almeida Aug 8, 2022
True Auto Care has been my vehicle repair service provider for more than a decade. They have earned my trust with ever repair, big or small, and they treat me with respect every time. I value their work and I feel confident in their advice and in their repair services. This is what a family business is all about.
Kelly Waterhouse Oct 10, 2020
Always a fantastic service here, can highly recommend. Very professional and friendly.
Roslyn Bucknall Jul 7, 2022
Very good work and happy
Emilien J Bois Jul 7, 2022