Welcome to True Auto Care

Greatly appreciated being kept informed of repairs needed and cost, as discovered. Staff and services are top notch.

Bonnie Fonte Mar 3, 2023

Great company with excellent staff!

Kelly Linton Feb 2, 2023

A+++ Service

Jacki Gansekoele Feb 2, 2023

Very friendly, helpful and informative service from Jenna. Fast, efficient completion of significant work on same day.

Garth Hunt Feb 2, 2023

Good and timely service! I was called about a worn serpentine belt, given the price and asked if I wanted True Auto to repair. I did, and they charged what was quoted. I recommend True Auto! 👍

Jack Moesker Mar 3, 2016

I am completely happy with the very professional and knowledgeable folks at True Auto. With my Honda warranty now expired there is no need to go out of my way to a dealership.True Auto will be my go-to place for all the service my CRV needs in the future.

Walter Malofy Feb 2, 2023

My Acura broke down near Fergus the other day- I was able to limp it into the shop. They took care of it the next day (surprisingly quick!) which made me even happier! Even more appreciated was the texting feature- they gave me the breakdown on my car and the other issues it may be having. Very timely and efficient in my opinion. There was no nonsense, no up-selling, and no pressure tactics- part of why I am so impressed. Can’t say that for every shop out there. Facility is also very clean and up to date. I have happily referred my sister and brother in law (who live in Fergus) to this auto centre.

Jamie Martinello Jan 1, 2023

I called this morning to get a crack in my windshield repaired, new tires, and also brighter head lights installed. It was all completed the same day. They were professional from start to finish. I will be taking my truck in the future to True Auto Care.

Eric Perreault Jan 1, 2023

Great people, great place.

Leo Gainouline Jan 1, 2023

Always amazing service, I have been coming here since moving to Fergus in 2016, and will continue to do so! Kyle was so helpful.

Victoria Heppolette Nov 11, 2022

Friendly and informative staff. The technician told me that my vehicle didn't need the service that I called about. They could have taken advantage but instead, they were honest and forthright. I would recommend them without hesitation.

Jacquie D'Abbenigno Nov 11, 2022

Thanks Jenna and team for providing a quick and efficient service and tyre change while doing a full inspection to decide on any possible future maintenance. Great work!

Patrick Cushion Oct 10, 2022

Back in 2007 I purchased a brand new Mini Cooper convertible. During the warranty period I dealt with the Mini dealership. In August 2012 there was a noise from under the car. Turned out to be a muffler. This was my first interaction with True Auto Care. The muffler came with a lifetime warranty. Fast forward to August 2022 when a new noise appeared from under the car. After removing a couple rotten pipe sections and replacing with new sleeves the exhaust problem was solved. That was a span of 10 years. Over that time I have trusted my Mini to no one else but True Auto Care for all its necessary service. In a week my wife and I will be moving from Elora, where we've lived for the last 40 years, to Kitchener (we jokingly call it East Berlin.) The move in no means means that we will be searching for a new company to service our vehicles; no, we will continue to trust True Auto Care and will return to them for any service required, even if we have to have the vehicle's towed to Fergus. BTW, that muffler on the Mini is still doing its job. . — Brian Cameron

Brian Cameron Sep 9, 2022

Fantastic

Debra Pol Aug 8, 2022

I would give them a 7 stars if possible! Outstanding experience and service from booking, diagnosis and repair. Highly professional and friendly staff! Thumbs up to the whole crew!

Thiago Santos Aug 8, 2022

Good services and customer service experience

Charlene Almeida Aug 8, 2022

True Auto Care has been my vehicle repair service provider for more than a decade. They have earned my trust with ever repair, big or small, and they treat me with respect every time. I value their work and I feel confident in their advice and in their repair services. This is what a family business is all about.

Kelly Waterhouse Oct 10, 2020

Always a fantastic service here, can highly recommend. Very professional and friendly.

Roslyn Bucknall Jul 7, 2022

Very good work and happy

Emilien J Bois Jul 7, 2022

Fast service, free inspection, recommendations for urgent and upcoming repairs & maintenance.

Liz B Jun 6, 2022

I always recommend to my family and friends that it’s worth the drive to Fergus to have your team take care of our vehicles. Wouldn’t trust anyone else.

Lynne Bard May 5, 2022

Very helpful. I had a low tire and they pumped it up for free. Also very modern and clean looking place.

VHS Shoebox Mar 3, 2022

Always professional service who are awesome in providing you full details of what your vehicle needs. — Sean Ball

Sean Ball Feb 2, 2022

Great reliable, responsive, fast and affordable service, every time we've been!

Alyson Dubler Nov 11, 2021

Very Professional, car was done when they said it would be. Great service,

Susanne Wilmot Nov 11, 2021

Friendly enough people. Was able to get my car in at a decent date. Did a good job fixing my car I have no complaints there! Prices are fairly good. I might think about going back, the only thing stopping me is they were not very accommodating when it came to me bringing my own parts in. Apparently they charge more for that which I find totally unfair because I was bringing more work to them including previous visits there. I find them charging more when you have your own parts very Petty and don't think it's fair.

Angela Molendyk Nov 11, 2021

Great. Fair prices and always helpful. Will return

Joanne Smithers Oct 10, 2021

Nice approachable reception. Good service, and advice given. Pleasant experience!

Boston Blackie Sep 9, 2021

Always accommodating and work with you with your schedule.

Deed K Aug 8, 2021

My experience at True Auto Care has been nothing but positive. They are always there to help answer questions when needed and fix the problem at hand. I often drop my car off before work and they communicate with me efficiently throughout the day (via text or over the phone). My car is always ready when they say it will be and they make the pick up process easy based on my schedule and needs. I would highly recommend their services for regular maintenance as well as any other issue that arise.

Amanda Voisin Aug 8, 2021

Excellent as always! Thank you again. I purchased tires a few months ago and had concerns for how loud there were. Ron and the staff at True Auto got me in quickly and looked into my fears. We discussed everything and my worries were addressed.

Tamara McKee Jun 6, 2021

great! transparent

Kate Kobbes Jun 6, 2021

Fantastic team! It's unheard of to get a BMW service bill under 3 digits. The team assessed my problem and came back with two options (one being take it to BMW for authentic parts). I chose their simple solution. Appreciated the option offering. Great solution and FANTASTIC cost. They've earned a new repeat customer!

EPG Evers May 5, 2021

This was a pleasure to visit True Auto today for my tire change. Very good to talk to the technician and find out that they are properly trained, and know about the finer tricks of how tires need to be mounted on Volkswagen and other German vehicles to get a smooth running drive. The reception was friendly, the place is clean, price was reasonable, and the car drives smooth as it should be. I highly recommend this tire shop. Auto repair place. They even reset my car service computer, thank you very much.

Charles S Mar 3, 2021

Did safety for me , Had abnormal issue and they helped us out. Thanks

Cigrit 25 Mar 3, 2021