823 Tower St S, Fergus, ON N1M 2R2

True Automotive Solutions for Safety and Reliability

Ron and Caroline, owners of True Auto Care, along with our valued team, are proud to announce that our new shop is ready! Experience a warm and comfortable customer reception area, along with our 10 service bays, for a memorable customer service experience. We look forward to serving you in our newly renovated space soon.

Watch for our Ribbon Cutting and Open House in May, and please check local media and our Facebook page for more details.

When you are at our new Customer Service area, our office team Vanessa, Jenna, Tim and Ron will be here ready to great you and offer great customer service as described in our mission statement.

True Auto Car Mission Statement

We believe that Automotive Service and Repair should not be difficult or intimidating for anyone. Our team of professionals will listen to you, and then help you understand why and what we are doing before it happens. we do this so you can make informed decisions and minimize any surprises.

Our goal is to provide the best automotive service and repair experience with honesty, integrity and quality. We will advise repairs and services in order of priority so you can plan for future service needs. Because it is our professional responsibility to ensure your vehicle is safe and reliable, we always recommend the use of the best products or service suited to each individual need. We will always do the right thing.

Our carefully designed Vehicle Health Inspection is a valuable way for us to follow through on our Mission Statement. This inspection covers the vehicle from bumper to bumper and gives the complete picture of its condition including reference to the manufacturer’s recommended service intervals. We will supply you with a detailed, digital printed report that describes all inspected components’ conditions. Once we have this complete file of the vehicle’s condition, we can then counsel you as to what is in your best interest for safety and reliability.

Have you ever wondered what it takes to diagnose your car when it’s acting up? Some of the diagnostic tools needed include a laptop with a lab scope that has lots of testing capabilities, technical data and manufacturer information. But what good is all that if there aren’t well trained, diagnostic technicians to research, test, analyze, and interpret all that data? Our team of automotive service professional technicians, Ryan, Dwayne and John, are trained and equipped to do just that, along with apprentices Aaron and Skylar. This team will make sure your car is safe and reliable. A well maintained vehicle will run better, get better fuel economy, last longer and have a better resale value. We will help you protect your investment.

Whatever your vehicle service needs are – brakes, tires, seasonal tire changes, exhaust, wheel alignment, safety inspections, annual inspections, steering, suspension, engine computer control diagnostics or updates, emission testing and repair, fluid flush service, oil changes or anything else, call or drop in to reserve a time to discuss your vehicle with our Customer Service Team today.

We offer a Complimentary Shuttle Service too.

Please ask our Service adviser for more details about our services and how we can get started helping you keep your vehicle safe an reliable.

True Auto Care is locate at 825 Tower St. S. in Fergus. Call us at (519) 843-1240. We would like to thank all past loyal clientele for trusting us to serve you! Visit www.trueautocare.ca and remember to like us on Facebook for updates.

Back

Our Customer Reviews

True Auto comes through again 300,000 km on my car I bring it in only when I need to change my tires in winter and summer I know i'm supposed to bring it in more regularly but I haven't needed to because the car just keeps on running I Drive an hour to work everyday, all backroads and haven't been stranded in 11 years Thank You Jenna and Team at True Auto

Mike Babin May 5, 2023

Excellent service. Work was completed on time at the expected cost.

Norman Lord May 5, 2026

Work done on time for price quoted. Staff were pleasant and helpful.

David Strang May 5, 2026

Great service recommended garage to a neighbor and she took her car there. She was amazed at the great service.

Susan Barth Sep 9, 2025

Great auto shop. Front desk was great and friendly. The car was repaired fast and car was clean you would not know they where ever in it

ranchuk home Mar 3, 2026

Super nice and helpful staff! They fit me in to look at my car in a pinch after being turned down by 3 other auto shops.

Maresa Bell Feb 2, 2026

Great experience, exceptional follow up- and most importantly excellent work quality.

Michael Woodrow Feb 2, 2026

True Auto Care is a great place to have your car fixed.They have an efficient process in which they do a complete assessment of the vehicle and text you their findings so you decide what work to have done. Responsive friendly staff. Great experience.

Polly Feb 2, 2026

True Auto Care helped me last Friday when I had an auto emergency. They were able to get me in and get me on the road back home with friendly advice. Technician Skylar was really knowledgeable and went above and beyond to help!

Carolyn Roy Feb 2, 2026

A very well managed local company and is a pleasure to do business with

John Krasko Jan 1, 2026

Great service 👍

Julie Bissonnette Nov 11, 2023

The service was lovely. They were able to get my car in quickly and I really appreciate the 360 inspection. They worked with me to do the services in a timely manner with taking cost into consideration. I will continue to come here with all of our vehicles.

Dana Reed Jan 1, 2026

Thank you Jenna and all the staff at True AutoCare! We feel safe in your hands and we would never go anywhere else!!

Linda Babin Nov 11, 2023

True Auto Care has been my vehicle repair service provider for more than a decade. They have earned my trust with ever repair, big or small, and they treat me with respect every time. I value their work and I feel confident in their advice and in their repair services. This is what a family business is all about.

Kelly Waterhouse Oct 10, 2020

The front desk staff were absolutely amazing and they were as effective as can be. Very professional a d quick. They really know what they are doing. Thank you again to all of you.

gervais corriveau Dec 12, 2025

Overall great experience. Highly recommended. Very informative website and excellent customer service

Christine Mission Dec 12, 2025

Appreciated the flexibility and communication. Overnight drop off helped, and the texted report post inspection with follow up phone conversation helped me sort through options. Clearly the desk staff are knowledgeable and care, and the mechanic did thorough work.

John Cumming Dec 12, 2025

Great service! Janelle and Jenna are lovely. They are very responsive and accommodating!

Ali Darling Dec 12, 2025

Always an amazing job done here! Only auto place I trust with my car, Skylar goes above and beyond on every little job and always recommends the best parts! If you’re looking for a trustworthy auto shop with the best prices then you found it! Don’t hesitate just call and see for your self!

john clark Nov 11, 2025

Very Profesional, Polite, Friendly, and Reasonably Priced Good Old Fashion Service. The Best of the Best!! Happy to know True Auto Care!

Andreas Roussos Nov 11, 2023

They are very quick, professional and very reasonably priced not to mention they are very friendly to work with

Kevin Fitzner Nov 11, 2025

Exceptional customer service. Windshield looks amazing

Leyanne Durante Nov 11, 2025

The True Auto truly is the best service I’ve ever had, Phil.

Philip England Nov 11, 2025

Always fast and friendly service

Michael Davis Jun 6, 2024

Wonderful experience, the girls at the front desk are patient and kind. The service was done well, on time. We pre-booked the snow tire removal and switchover for the spring. The owner is very friendly and kind and the courtesy service was super helpful on a busy day. Would absolutely recommend for anyone!

Karley Gainey Nov 11, 2025

The staff is very knowledgeable and understands my needs. When working on the car they informed me of other issues that needed to be done and gave me an estimate of the additional cost before proceeding with the work. I am satisfied with their work. Bob Skeoch

Bob Skeoch May 5, 2023

Five stars for Emily. I thoroughly enjoyed our banter. Hope you're doing well, Emily!

Andrew Soulsby Nov 11, 2025

Great service as usual!

Peter Mandic Oct 10, 2024

Excellent !! I am treated great from start to finish whenever dealing with anyone on the team and I’m super confident that my car is being well looked after. Thank you all !!

Brett Shantz Oct 10, 2025

Booked next day appointment which was awesome. Reasonably priced Alignment. I was on my way in a timely manner.very efficient

stephan fokuoh Oct 10, 2025

Great service- was able to get everything done on a short notice. Trustworthy and competent. Using them for my vehicles for more than a decade!

Li Chang Oct 10, 2024

Great job and friendly service.I rate them a ten.

Daniel Burke Nov 11, 2022

I needed new tires, Emily was very helpful in the process and gave me several options with great prices. Had a few other services performed while they had my car. Everything was done as promised and my car was finished on time.

Geoff Whitteker Sep 9, 2025

⭐️⭐️⭐️⭐️⭐️ I recently brought my vehicle to True Auto Care Fergus for a safety inspection and some service, and I couldn’t be happier with the results. The team did a very thorough job and gave me a full, detailed report with pictures of everything they found. That level of transparency really builds TRUST, and it made me feel confident in the work being done. The service was professional and done right, and I especially want to thank Emily at the front desk. She was welcoming, friendly, and explained everything clearly, which made the whole process stress-free. I'm(KK) very satisfied with the work. Special shout-out to Mr. Skyler, the tech who worked on my car — he did a fantastic job, and now my auto is fully safe to drive and meets the new MTO digital safety standards. It’s not every day you walk out of an auto shop actually feeling good about the experience — but that’s exactly what happened here. True Auto Care definitely earned my respect and my recommendation. If you’re in Fergus Ontario or the area and want a shop you can rely on, this is the place to go. – Chevy TrucKK (KK) Lover 💪

Kristoff Kubinski Sep 9, 2025
Locations Served
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.