823 Tower St S, Fergus, ON N1M 2R2

True Automotive Solutions for Safety and Reliability

Ron and Caroline, owners of True Auto Care, along with our valued team, are proud to announce that our new shop is ready! Experience a warm and comfortable customer reception area, along with our 10 service bays, for a memorable customer service experience. We look forward to serving you in our newly renovated space soon.

Watch for our Ribbon Cutting and Open House in May, and please check local media and our Facebook page for more details.

When you are at our new Customer Service area, our office team Vanessa, Jenna, Tim and Ron will be here ready to great you and offer great customer service as described in our mission statement.

True Auto Car Mission Statement

We believe that Automotive Service and Repair should not be difficult or intimidating for anyone. Our team of professionals will listen to you, and then help you understand why and what we are doing before it happens. we do this so you can make informed decisions and minimize any surprises.

Our goal is to provide the best automotive service and repair experience with honesty, integrity and quality. We will advise repairs and services in order of priority so you can plan for future service needs. Because it is our professional responsibility to ensure your vehicle is safe and reliable, we always recommend the use of the best products or service suited to each individual need. We will always do the right thing.

Our carefully designed Vehicle Health Inspection is a valuable way for us to follow through on our Mission Statement. This inspection covers the vehicle from bumper to bumper and gives the complete picture of its condition including reference to the manufacturer’s recommended service intervals. We will supply you with a detailed, digital printed report that describes all inspected components’ conditions. Once we have this complete file of the vehicle’s condition, we can then counsel you as to what is in your best interest for safety and reliability.

Have you ever wondered what it takes to diagnose your car when it’s acting up? Some of the diagnostic tools needed include a laptop with a lab scope that has lots of testing capabilities, technical data and manufacturer information. But what good is all that if there aren’t well trained, diagnostic technicians to research, test, analyze, and interpret all that data? Our team of automotive service professional technicians, Ryan, Dwayne and John, are trained and equipped to do just that, along with apprentices Aaron and Skylar. This team will make sure your car is safe and reliable. A well maintained vehicle will run better, get better fuel economy, last longer and have a better resale value. We will help you protect your investment.

Whatever your vehicle service needs are – brakes, tires, seasonal tire changes, exhaust, wheel alignment, safety inspections, annual inspections, steering, suspension, engine computer control diagnostics or updates, emission testing and repair, fluid flush service, oil changes or anything else, call or drop in to reserve a time to discuss your vehicle with our Customer Service Team today.

We offer a Complimentary Shuttle Service too.

Please ask our Service adviser for more details about our services and how we can get started helping you keep your vehicle safe an reliable.

True Auto Care is locate at 825 Tower St. S. in Fergus. Call us at (519) 843-1240. We would like to thank all past loyal clientele for trusting us to serve you! Visit www.trueautocare.ca and remember to like us on Facebook for updates.

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Our Customer Reviews

Fast service. Clear communication of costs.

Kevin Kayak May 5, 2024

The team at True Auto Care, helped me out right away with one of our service trailers and got us on our way! Thanks!

Jim Spencer Jun 6, 2023

Very Profesional, Polite, Friendly, and Reasonably Priced Good Old Fashion Service. The Best of the Best!! Happy to know True Auto Care!

Andreas Roussos Nov 11, 2023

Absolutely great service!

Kyle C May 5, 2024

Great service and communication. Came in under budget and time

mike mackay May 5, 2024

Great job and friendly service.I rate them a ten.

Daniel Burke Nov 11, 2022

Great service and explained exactly what got done. Reminder to stop by and have tire nuts re-torqued

Jim Hoare May 5, 2024

Courteous and professional

Karen Stimson Nov 11, 2023

I received same day service and the bill was not outrageous… actually reasonable. Provided recommendations but didn’t push any at all.

Kyle Evers May 5, 2024

Great service, friendly and knowledgeable staff, quality work every time. No complaints! Highly recommended to anyone looking for a positive experience :)

Celeste Sugden May 5, 2024

Quick response and timely manner to get my vehicle fixed. I went to the office on the Monday and by Tuesday afternoon it was fixed Call them

margaret murray Apr 4, 2024

Great service

Shirley Rowan Jul 7, 2023

I was completely satisfied with the service I received with the purchase of new tires and rims.

Terry Webb Oct 10, 2023

As Usual I called Jenna at True Auto Care in Fergus She got me in the next day and actually finished the next day It was a lot of work and wouldn’t have been surprised if she said she needed it for a couple more days Somehow, they got it done, which was really important to me because I needed to travel to the states For a very important meeting These guys never fail thank you Jenna and company I would never go to anybody else!!!!

Mike Babin May 5, 2023

The staff is very knowledgeable and understands my needs. When working on the car they informed me of other issues that needed to be done and gave me an estimate of the additional cost before proceeding with the work. I am satisfied with their work. Bob Skeoch

Bob Skeoch May 5, 2023

I was able to book my tire switchover faster than expected and was pleasantly surprised when it included a check over of my SUV at no additional charge. Great quality service.

Juri Niit Oct 10, 2020

True Auto Care has been my vehicle repair service provider for more than a decade. They have earned my trust with ever repair, big or small, and they treat me with respect every time. I value their work and I feel confident in their advice and in their repair services. This is what a family business is all about.

Kelly Waterhouse Oct 10, 2020

Good and timely service! I was called about a worn serpentine belt, given the price and asked if I wanted True Auto to repair. I did, and they charged what was quoted. I recommend True Auto! 👍

Jack Moesker Mar 3, 2016

Nice staff, they did great work. I had called for a quote earlier in the week. When the work was done, they tried to make me pay almost double until I had brought up the quote they gave me. I paid the price I was quoted for. Could be an honest mistake, but almost cost me.

vinny Mar 3, 2024

Service work completed as agreed and very timely. Well done!!

Kenneth Lindsay Mar 3, 2023

Service here is a team effort with excellent results.Jack.

Jack Wolowich Apr 4, 2023

Service was both excellent and very friendly. As usual!

Marjorie Rogers Nov 11, 2023

When I go for maintenance the service is always great.

wayne campbell Jun 6, 2023

Everything was great, service work, time of appt and length of time.

Ann ironside Sep 9, 2023

First noticed how welcoming and warm the reception area is. The place is clean and well organized. Jenna was polite, professional and listened attentive to my needs. I will definitely be back to have my vehicles serviced at True Auto Care.

Wally Anthony Jan 1, 2024

our experience at True Auto Care was excellent. They got our vehicle in right away and fixed it the same day. I would recommend them to anyone and definitely use them again !

KEVIN LICHTY Jan 1, 2024

True Auto yet again provided a first class service. I had a dead battery. They took it in with no appointment and had me up and running again within a few hours. Excellent, friendly customer service. The only shop in Fergus I have used for close on 20 years and will continue to do so.

David and Mary-Ann Tinsley Oct 10, 2022

Excellent service all around.. Thank you.

Robert Grimes Mar 3, 2023

Very pleasant staff. I liked that they sent a text with pictures and diagnostics and then followed up by phone. They were able to work around my schedule to do the repair and pricing was reasonable.

Joanne Lewis Jan 1, 2024

I love that the inspection outlines necessary vs recommended work. TAC is helpful and fair.

Sharon Holloway Jan 1, 2024

Local is always the best. Thank you for your kind expert care

maryg Dec 12, 2023

Completely satisfied with the work done. Quick turnaround on a large job! Service advisor Jenna was amazing with her communication! Thanks again you have gained a new customer! Jeff

Jeff P Dec 12, 2023

Quick, friendly and reasonably priced!

Nora Crete Dec 12, 2023

Excellent service efficient and timely

Jim Bailey Jul 7, 2023

I was very impressed with how knowledgeable the Service Manager and Service Advisor were at the Front Desk! Makes for a GREAT experience!

idd Nov 11, 2023

Great service and very helpful.

Moe Jacobs Nov 11, 2023
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