823 Tower St S, Fergus, ON N1M 2R2

True Automotive Solutions for Safety and Reliability

Ron and Caroline, owners of True Auto Care, along with our valued team, are proud to announce that our new shop is ready! Experience a warm and comfortable customer reception area, along with our 10 service bays, for a memorable customer service experience. We look forward to serving you in our newly renovated space soon.

Watch for our Ribbon Cutting and Open House in May, and please check local media and our Facebook page for more details.

When you are at our new Customer Service area, our office team Vanessa, Jenna, Tim and Ron will be here ready to great you and offer great customer service as described in our mission statement.

True Auto Car Mission Statement

We believe that Automotive Service and Repair should not be difficult or intimidating for anyone. Our team of professionals will listen to you, and then help you understand why and what we are doing before it happens. we do this so you can make informed decisions and minimize any surprises.

Our goal is to provide the best automotive service and repair experience with honesty, integrity and quality. We will advise repairs and services in order of priority so you can plan for future service needs. Because it is our professional responsibility to ensure your vehicle is safe and reliable, we always recommend the use of the best products or service suited to each individual need. We will always do the right thing.

Our carefully designed Vehicle Health Inspection is a valuable way for us to follow through on our Mission Statement. This inspection covers the vehicle from bumper to bumper and gives the complete picture of its condition including reference to the manufacturer’s recommended service intervals. We will supply you with a detailed, digital printed report that describes all inspected components’ conditions. Once we have this complete file of the vehicle’s condition, we can then counsel you as to what is in your best interest for safety and reliability.

Have you ever wondered what it takes to diagnose your car when it’s acting up? Some of the diagnostic tools needed include a laptop with a lab scope that has lots of testing capabilities, technical data and manufacturer information. But what good is all that if there aren’t well trained, diagnostic technicians to research, test, analyze, and interpret all that data? Our team of automotive service professional technicians, Ryan, Dwayne and John, are trained and equipped to do just that, along with apprentices Aaron and Skylar. This team will make sure your car is safe and reliable. A well maintained vehicle will run better, get better fuel economy, last longer and have a better resale value. We will help you protect your investment.

Whatever your vehicle service needs are – brakes, tires, seasonal tire changes, exhaust, wheel alignment, safety inspections, annual inspections, steering, suspension, engine computer control diagnostics or updates, emission testing and repair, fluid flush service, oil changes or anything else, call or drop in to reserve a time to discuss your vehicle with our Customer Service Team today.

We offer a Complimentary Shuttle Service too.

Please ask our Service adviser for more details about our services and how we can get started helping you keep your vehicle safe an reliable.

True Auto Care is locate at 825 Tower St. S. in Fergus. Call us at (519) 843-1240. We would like to thank all past loyal clientele for trusting us to serve you! Visit www.trueautocare.ca and remember to like us on Facebook for updates.


Our Customer Reviews

Well just say I brought my 2003 Trailblazer from Victoria BC and needed a fitness review. I was treated with courtesy, up to date requirements and advice to get my vehicle certified. Staff was friendly and I could not ask for anything more. Great service. THEY ARE VERY METICULOUS IN THEIR EXAMI NATION.

Lloyd Bartholomew Jul 7, 2023

The Best most honest service ever! Took the time to explain and show us the problem and how he would repair it.

Kristina Breunig Sep 9, 2023

Jenna, Ron and the whole crew at true auto go above and beyond. Always friendly, timely with service, and reliable.

Heidi Brouwer Sep 9, 2023

Customer service by all was kind, informative and prompt.

Jennifer Craig Sep 9, 2023

Everything was great, service work, time of appt and length of time.

Ann ironside Sep 9, 2023

I needed an urgent tire repair (air was leaking) and Ron had the car repaired within 30 minutes after my arrival. The tire was punctured by two nails and needed two patches.

Brian Doyle Sep 9, 2023

Oil change and tire rotation were done in the time specified.

Robert Davy Sep 9, 2023

awesome service. . have come many years for car service will keep comin back.

joanne gardner Apr 4, 2023

I had an emergency flat tire. They took us in and looked after the tire right away. Super friendly and helpful

Tanya Packer Aug 8, 2023

Service is always courteous and friendly. Job was done quickly. I had a followup issue but they fixed it the next day.

John Edwards Aug 8, 2023

The staff is very knowledgeable and understands my needs. When working on the car they informed me of other issues that needed to be done and gave me an estimate of the additional cost before proceeding with the work. I am satisfied with their work. Bob Skeoch

Bob Skeoch May 5, 2023

Terrific staff! Superb workmanship! I have been going to True Auto Care for the whole six years I’ve lived in Fergus for all our vehicle needs. Quality/ kindness/ caring business!! Highly recommend !

Maggie Johanna Aug 8, 2023

Very satisfied. Rena gave a clear explanation of recommended work. Friendly staff, clean waiting room. Loaner vehicle was appreciated!

Amber Kuliszewski Aug 8, 2023

Thank you for squeezing me in. Your quick fix gives me great peace of mind!

Nardo Kuitert Aug 8, 2023

Great service

Shirley Rowan Jul 7, 2023

Great experience. Brought car in for safety and was told everything in detail...worked with us throughout the experience and had car finished when we needed it. Thank you!

Kat M Jul 7, 2023

Excellent service once again! My car was ready sooner than expected even though brake parts had to be ordered.

Walter Malofy Feb 2, 2023

Fast friendly and knowledgeable staff! Thank you Manny.

M Mont Jul 7, 2023

Excellent service efficient and timely

Jim Bailey Jul 7, 2023

Brakes serviced as agreed and done in timely fashion. Well done!!

Kenneth Lindsay Mar 3, 2023

Friendly staff, convenient, upfront with the process in terms of timing and what we being done.

P Hollister Jun 6, 2023

Wonderful customer service team. Helped me out with a last minute safety in an urgent situation. Such kind customer service demeanour and finished the job extremely fast. So appreciate them!!!

Laura A Jun 6, 2023

When I go for maintenance the service is always great.

wayne campbell Jun 6, 2023

True Auto Care looked after my service truck in quick fashion when it was down and I needed back quickly, great timely service. Thanks!

Jim Spencer Jun 6, 2023

Heat shield on muffler system was loose. They fixed it in no time and I was charged for the labour. Great service!

Roger Campbell May 5, 2023

Terrific & friendly service as always. Clear communication regarding work to be done & costs. Flexible with scheduling is appreciated!

Christina H May 5, 2023

Great! Very good front of house customer care! Organized and did very well by me! Fixed up my Subaru and noticed some things that were an oversight at Subaru Dealership! Thank you True Auto Mechanics and I appreciate the work. Recommended As well they have night time drop off! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Kevin Grice May 5, 2023

I am very thankful for the mechanic's honesty. I can now say I have a safe vehicle again! Thank you so much.

Kristin Simoes May 5, 2023

Great staff and great service. Highly recommend them to anyone who asks!!

Correct Fire & Security Mar 3, 2023

Always helpful, pleasant and fair!! 😊

Vanessa Espinoza May 5, 2023

I would like to thank the people at true care auto for fixing our car. I recommend you take your car there. Great service!

chase woods Apr 4, 2023

Very good experience. A bit expensive for removal of winter tires already on rims... but, the service staff were very helpful.

Tollett Family Apr 4, 2023

Service here is a team effort with excellent results.Jack.

Jack Wolowich Apr 4, 2023

fast and friendly service with everything explained before and after job was done...

RUSS STOKES Apr 4, 2023

Awesome as always 👏

Steven Haney Apr 4, 2023

I had an engine light on for an evap code. The team at True auto was able to find a low voltage error in record time and fix the connection. A big thanks !! Bob

bob vanleeuwen Apr 4, 2023

Yesterday I went in to get an oil change and switch out my snow tires at True Auto Care. I have been going there since I moved to Fergus 4 years ago, and there customer service and quality of work has always been exemplary (a nice change after having lived in the GTA). They're also very accommodating around scheduling when last minute changes need to be made.

Judy Manley Apr 4, 2023

Every interaction I have had with True Auto Care has been excellent. They have great attention to detail and I love that they send pictures with reports. They are my go to car place whenever I can!

Charles Wright Jan 1, 2021

Ron and Jen always smiling and happy to see me.

Dennis Hons Apr 4, 2023

Great service again......They were able to accommodate my oil change at very short notice around our work schedule which caused us no inconvenience at all.

Bobby Fishman Mar 3, 2023
Locations Served