823 Tower St S, Fergus, ON N1M 2R2

4.6
Total 241 Reviews
519-843-1240 Book An Appointment

True Automotive Solutions for Safety and Reliability

Ron and Caroline, owners of True Auto Care, along with our valued team, are proud to announce that our new shop is ready! Experience a warm and comfortable customer reception area, along with our 10 service bays, for a memorable customer service experience. We look forward to serving you in our newly renovated space soon.

Watch for our Ribbon Cutting and Open House in May, and please check local media and our Facebook page for more details.

When you are at our new Customer Service area, our office team Vanessa, Jenna, Tim and Ron will be here ready to great you and offer great customer service as described in our mission statement.

True Auto Car Mission Statement

We believe that Automotive Service and Repair should not be difficult or intimidating for anyone. Our team of professionals will listen to you, and then help you understand why and what we are doing before it happens. we do this so you can make informed decisions and minimize any surprises.

Our goal is to provide the best automotive service and repair experience with honesty, integrity and quality. We will advise repairs and services in order of priority so you can plan for future service needs. Because it is our professional responsibility to ensure your vehicle is safe and reliable, we always recommend the use of the best products or service suited to each individual need. We will always do the right thing.

Our carefully designed Vehicle Health Inspection is a valuable way for us to follow through on our Mission Statement. This inspection covers the vehicle from bumper to bumper and gives the complete picture of its condition including reference to the manufacturer’s recommended service intervals. We will supply you with a detailed, digital printed report that describes all inspected components’ conditions. Once we have this complete file of the vehicle’s condition, we can then counsel you as to what is in your best interest for safety and reliability.

Have you ever wondered what it takes to diagnose your car when it’s acting up? Some of the diagnostic tools needed include a laptop with a lab scope that has lots of testing capabilities, technical data and manufacturer information. But what good is all that if there aren’t well trained, diagnostic technicians to research, test, analyze, and interpret all that data? Our team of automotive service professional technicians, Ryan, Dwayne and John, are trained and equipped to do just that, along with apprentices Aaron and Skylar. This team will make sure your car is safe and reliable. A well maintained vehicle will run better, get better fuel economy, last longer and have a better resale value. We will help you protect your investment.

Whatever your vehicle service needs are – brakes, tires, seasonal tire changes, exhaust, wheel alignment, safety inspections, annual inspections, steering, suspension, engine computer control diagnostics or updates, emission testing and repair, fluid flush service, oil changes or anything else, call or drop in to reserve a time to discuss your vehicle with our Customer Service Team today.

We offer a Complimentary Shuttle Service too.

Please ask our Service adviser for more details about our services and how we can get started helping you keep your vehicle safe an reliable.

True Auto Care is locate at 825 Tower St. S. in Fergus. Call us at (519) 843-1240. We would like to thank all past loyal clientele for trusting us to serve you! Visit www.trueautocare.ca and remember to like us on Facebook for updates.

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Our Customer Reviews

10 The team is very friendly and thorough and get to the point no leading you around they let you know exactly what needs to be done. Highly recommend!

Michelle Munroe Jan 1, 2025

Service was prompt and efficient. People friendly and obliging.

Ken Carter Dec 12, 2024

Stellar service ... again!! Limped into the shop at 2:30pm... with a "flat" run flat. After a quick assessment, they saw that my tire was slashed by something on the road. (I remember hitting something before my pressure sensors went crazy!). Immediate shuttle into town so I wouldn't be late for my appointment! Unfortunately, my run flats weren't something they stock. Update after my appointment.... "We can get you back on the road tomorrow". 10:30 next morning... text "your car's done!" Quick call gets me another immediate shuttle! Great to have them juggle their schedule to fit me in... great service, great price.

Joe Evers Dec 12, 2024

Fantastic service and great people! Made a very hectic, stressful day run a little smoother for me. Will be back and will recommend!

VirgoBaby1973 Oct 10, 2024

Very friendly accommodating staff. Work was performed much sooner than expected. I will be going back for future work. This was my first time there and was impressed.

iain hall Dec 12, 2024

I have never had a mechanic supply pictures on any issues of my vehicle. It was amazing the full report that they give you. Jenna at the front is amazing to deal with. She was able to help me with all of my needs and explained everything with great detail and went above and beyond to help me figure out my problems.

Emma Logie Nov 11, 2024

Amazing service and very friendly professional staff. Highly recommend True Auto Care

Pat Murphy Nov 11, 2024

Very efficient and effective service from Jenna and her team. Would recommend using them.

Stephen Pilkington Nov 11, 2024

We have taken all our vehicles to True Auto Care for years and even now that we have moved out of Centre Wellington we come back because they always provide us with excellent service at fair prices and we know they stand behind their work! Highly recommend them!

Betty Havasi Nov 11, 2024

Once again, reliable for getting the job done fast!l with thorough details letting me know that my car is safe!

Nora Crete Dec 12, 2023

My vehicles have been serviced by True Auto for many years and I'm always impressed with the level of service they give Thankyou True Auto

Ted Ecclestone Nov 11, 2024

Great job and friendly service.I rate them a ten.

Daniel Burke Nov 11, 2022

I have been going here for a few years… Prices have always been reasonable.. My last visit there was a discrepancy between what I was quoted and what work was actually done… After bringing it up, Jenna made it right!.. Honest!… Ethical!

anthony smith Oct 10, 2024

Great service as usual!

Peter Mandic Oct 10, 2024

Quick and responsive service. The sorted my tire puncture and replacement tire same day! Have used them before for windshield stone chips and always a great experience. Very efficient.

Lee Dewing Oct 10, 2024

We are always well taken care of and happy to have a place that we feel safe! It hard to come by!

Linda Babin Nov 11, 2023

Great service- was able to get everything done on a short notice. Trustworthy and competent. Using them for my vehicles for more than a decade!

Li Chang Oct 10, 2024

True Auto is a fantastic mechanic. They were very attentive to my cars needs and clearly communicated the price as well as any additional repairs or maintenance the car needed. I will definitely return.

Conmon Oct 10, 2024

Great company with excellent staff!

Kelly Linton Feb 2, 2023

I had my tires replaced. They did an excellent ,fast job, reasonable price. It's nice to deal with people who take pride in their work. Jan Miller

Jan Miller Sep 9, 2024

Service work completed as agreed and very timely. Well done!!

Kenneth Lindsay Mar 3, 2023

I’ve never had a bad experience dealing with them and I’ve been going here for 8 years with different vehicles

dan kent Sep 9, 2024

Great, quick professional service good communications with different options for repairs

Rick Crowder Sep 9, 2024

Awesome service every time!

Robin Lipop Aug 8, 2024

Jenna and her team at True Auto are always friendly and there to help. We take our business and personal vehicles there. Highly recommend !

Correct Fire & Security Mar 3, 2023

True Auto Fergus was great to work with. Jenna & Evelyn where quick and attentive to my issues and concerns. Keeping me up to speed on the status of my vehicle. Very happy and would recommend.

John McGrath Aug 8, 2024

Service Advisors were very welcoming and resolved my issues.

Thomas Forde Jul 7, 2024

Top notch service. My vehicle had unexpected work that had to be done but I had to have the vehicle that night. They stayed on after closing to get it done. Exceptional! Thank you especially to Ron, Evelyn and the mechanic who stayed.

Kelly Jul 7, 2024

True Auto Care always takes care of us and our vehicles. I would highly recommend True Auto to everyone.

Frank P. Jul 7, 2024

We recently took our other vehicle in for some exhaust work. Once again they fit us in right away and had the vehicle repaired the same day. I would definitely use True Auto care again ! Thanks so much

KEVIN LICHTY Jan 1, 2024

My brakes went and Ron was able to fix them the day I took my truck in. He also let me know of some issues that may need attention in the near future.

Roger White Jun 6, 2024

Polite and fast friendly service

Michael Davis Jun 6, 2024

I came as a walk in with car troubles and Jenna made sure to make time to diagnose and fix my car the same day! Thanks so much

Eve Jun 6, 2024

When I go for maintenance the service is always great.

wayne campbell Jun 6, 2023

Fast service. Clear communication of costs.

Kevin Kayak May 5, 2024

The team at True Auto Care, helped me out right away with one of our service trailers and got us on our way! Thanks!

Jim Spencer Jun 6, 2023

Very Profesional, Polite, Friendly, and Reasonably Priced Good Old Fashion Service. The Best of the Best!! Happy to know True Auto Care!

Andreas Roussos Nov 11, 2023

Absolutely great service!

Kyle C May 5, 2024

Great service and communication. Came in under budget and time

mike mackay May 5, 2024
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