823 Tower St S, Fergus, ON N1M 2R2

True Automotive Solutions for Safety and Reliability

Ron and Caroline, owners of True Auto Care, along with our valued team, are proud to announce that our new shop is ready! Experience a warm and comfortable customer reception area, along with our 10 service bays, for a memorable customer service experience. We look forward to serving you in our newly renovated space soon.

Watch for our Ribbon Cutting and Open House in May, and please check local media and our Facebook page for more details.

When you are at our new Customer Service area, our office team Vanessa, Jenna, Tim and Ron will be here ready to great you and offer great customer service as described in our mission statement.

True Auto Car Mission Statement

We believe that Automotive Service and Repair should not be difficult or intimidating for anyone. Our team of professionals will listen to you, and then help you understand why and what we are doing before it happens. we do this so you can make informed decisions and minimize any surprises.

Our goal is to provide the best automotive service and repair experience with honesty, integrity and quality. We will advise repairs and services in order of priority so you can plan for future service needs. Because it is our professional responsibility to ensure your vehicle is safe and reliable, we always recommend the use of the best products or service suited to each individual need. We will always do the right thing.

Our carefully designed Vehicle Health Inspection is a valuable way for us to follow through on our Mission Statement. This inspection covers the vehicle from bumper to bumper and gives the complete picture of its condition including reference to the manufacturer’s recommended service intervals. We will supply you with a detailed, digital printed report that describes all inspected components’ conditions. Once we have this complete file of the vehicle’s condition, we can then counsel you as to what is in your best interest for safety and reliability.

Have you ever wondered what it takes to diagnose your car when it’s acting up? Some of the diagnostic tools needed include a laptop with a lab scope that has lots of testing capabilities, technical data and manufacturer information. But what good is all that if there aren’t well trained, diagnostic technicians to research, test, analyze, and interpret all that data? Our team of automotive service professional technicians, Ryan, Dwayne and John, are trained and equipped to do just that, along with apprentices Aaron and Skylar. This team will make sure your car is safe and reliable. A well maintained vehicle will run better, get better fuel economy, last longer and have a better resale value. We will help you protect your investment.

Whatever your vehicle service needs are – brakes, tires, seasonal tire changes, exhaust, wheel alignment, safety inspections, annual inspections, steering, suspension, engine computer control diagnostics or updates, emission testing and repair, fluid flush service, oil changes or anything else, call or drop in to reserve a time to discuss your vehicle with our Customer Service Team today.

We offer a Complimentary Shuttle Service too.

Please ask our Service adviser for more details about our services and how we can get started helping you keep your vehicle safe an reliable.

True Auto Care is locate at 825 Tower St. S. in Fergus. Call us at (519) 843-1240. We would like to thank all past loyal clientele for trusting us to serve you! Visit www.trueautocare.ca and remember to like us on Facebook for updates.

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Our Customer Reviews

They do a good job in a timely manner and fair price. Very approachable front desk staff who are very reliable.

Liz Huggins Jun 6, 2025

Prompt and courteous service.

Bill Baird May 5, 2025

Awesome people who genuinely had my safety in mind!

Les Russell May 5, 2025

I would definitely use their services again 🙂

Linda Halper May 5, 2025

Great people, great service.

Leo Gainouline Jan 1, 2023

Fast and friendly service Very knowledgeable and helpful I would recommend True Auto Care

John Rumble Apr 4, 2025

I was very pleased with windshield replacement and car of my car

Libby Landoni Apr 4, 2025

Timely and efficient with good follow up.

Bonnie Weber Apr 4, 2025

Service work completed as agreed and very timely. Well done!!

Kenneth Lindsay Mar 3, 2023

Called to book my vehicle in for a quote because my exhaust broke right behind one of the flex pipes. They were able to give me a quote super quick and had both flex pipes replaced in an hour. I had it quoted at a different place right before this and the other place quoted it over 4 X more expensive AND they couldn't do it until the next day. If the first quote seems too expensive, always get a second quote. Highly recommend True Auto Care and I'll definitely be back! Thanks!

Alex Dewartz Apr 4, 2025

My vehicles have been serviced by True Auto for many years and I'm always impressed with the level of service they give Thankyou True Auto

Ted Ecclestone Nov 11, 2024

I highly recommend True Auto Care. Friendly and Professional Timely Service as always!

Andreas Roussos Mar 3, 2025

I love that the inspection outlines necessary vs recommended work. TAC is helpful and fair.

Sharon Holloway Jan 1, 2024

Great service and client care. Thank you so much

Dan Hildebrand Mar 3, 2025

Always great service, they Truly look out for your safety on the roads.

Ross Gillies Mar 3, 2025

I was able to get in right away and they provided a very thoroughly inspection of my vehicle. They also provided me with options of what needs to be completed and what was not necessary. Overall excellent experience and I will continue to use True Auto Care for all my maintenance needs going forward!

Amanda Getchell Mar 3, 2025

A very friendly and welcoming place. Got me booked in and service completed quickly, but didn’t skip over the little details that show care and attention to detail, in the name of speed. They even took the time to put my spare tire and all the tools I used to change my tire back together properly and away the way it was supposed to be in my jeep (I had just thrown them in the trunk). They left my car clean, were respectful of my time and even a little bag of cookies with a thank you note. Top notch from start to finish. Will definitely be returning to them for future service needs.

Patricia Smith Mar 3, 2025

Nice and quick

Rafal Kapuscinski Mar 3, 2025

Super friendly and helpful. They only perform the requested work.

Jennifer Gordon Mar 3, 2025

Super friendly people and great service! They treat customers how they should be treated. 👍🏻

mark rau Feb 2, 2025

Quickly diagnosed a wheel vibration issue for me that another shop had let slip out the door. Very happy with the communication and remedy.

John Kilpatrick May 5, 2024

Service was both excellent and very friendly. As usual!

Marjorie Rogers Nov 11, 2023

Great service and friendly staff. They don’t push other repairs on you that you don’t necessarily need urgently.

Alison Hylands Feb 2, 2025

Thank you Jenna and all the staff at True AutoCare! We feel safe in your hands and we would never go anywhere else!!

Linda Babin Nov 11, 2023

True Auto Care always takes care of us and our vehicles. I would highly recommend True Auto to everyone.

Frank P. Jul 7, 2024

10 The team is very friendly and thorough and get to the point no leading you around they let you know exactly what needs to be done. Highly recommend!

Michelle Munroe Jan 1, 2025

Service was prompt and efficient. People friendly and obliging.

Ken Carter Dec 12, 2024

Stellar service ... again!! Limped into the shop at 2:30pm... with a "flat" run flat. After a quick assessment, they saw that my tire was slashed by something on the road. (I remember hitting something before my pressure sensors went crazy!). Immediate shuttle into town so I wouldn't be late for my appointment! Unfortunately, my run flats weren't something they stock. Update after my appointment.... "We can get you back on the road tomorrow". 10:30 next morning... text "your car's done!" Quick call gets me another immediate shuttle! Great to have them juggle their schedule to fit me in... great service, great price.

Joe Evers Dec 12, 2024

Fantastic service and great people! Made a very hectic, stressful day run a little smoother for me. Will be back and will recommend!

VirgoBaby1973 Oct 10, 2024

Very friendly accommodating staff. Work was performed much sooner than expected. I will be going back for future work. This was my first time there and was impressed.

iain hall Dec 12, 2024

I have never had a mechanic supply pictures on any issues of my vehicle. It was amazing the full report that they give you. Jenna at the front is amazing to deal with. She was able to help me with all of my needs and explained everything with great detail and went above and beyond to help me figure out my problems.

Emma Logie Nov 11, 2024

Amazing service and very friendly professional staff. Highly recommend True Auto Care

Pat Murphy Nov 11, 2024

Very efficient and effective service from Jenna and her team. Would recommend using them.

Stephen Pilkington Nov 11, 2024

We have taken all our vehicles to True Auto Care for years and even now that we have moved out of Centre Wellington we come back because they always provide us with excellent service at fair prices and we know they stand behind their work! Highly recommend them!

Betty Havasi Nov 11, 2024

Once again, reliable for getting the job done fast!l with thorough details letting me know that my car is safe!

Nora Crete Dec 12, 2023

Great job and friendly service.I rate them a ten.

Daniel Burke Nov 11, 2022

I have been going here for a few years… Prices have always been reasonable.. My last visit there was a discrepancy between what I was quoted and what work was actually done… After bringing it up, Jenna made it right!.. Honest!… Ethical!

anthony smith Oct 10, 2024

Great service as usual!

Peter Mandic Oct 10, 2024

Quick and responsive service. The sorted my tire puncture and replacement tire same day! Have used them before for windshield stone chips and always a great experience. Very efficient.

Lee Dewing Oct 10, 2024

Great service- was able to get everything done on a short notice. Trustworthy and competent. Using them for my vehicles for more than a decade!

Li Chang Oct 10, 2024
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