Customer Service

At True Auto Care, we are only happy when you are happy. That’s why all vehicles that come through our doors will get a courtesy inspection for safety and reliability. For a more thorough analysis we recommend our Vehicle Health Inspection once a year, so we can reduce the number of unpleasant surprises and plan your vehicle’s maintenance and repair schedule as much as possible within a budget and timeframe that works for you.

Our aim to provide the best products and services possible is evident in the suppliers we use, the staff that we hire and train, and our continuing efforts to listen to our clients and to communicate in a clear and transparent manner. Your repair job is well documented and shared with you. You see what we see.

Communication and Listening

True Auto Care puts its clients first. That means you can expect a positive atmosphere without complicated and confusing technical jargon – we will explain to you exactly what your vehicle needs and why, and how and when we are going to accomplish it. We want our recommendations to make sense to you.

The entire team is responsible to ensure that the client experience is a great one, though the entire process. A culture of listening and open communication will help with that. We will always do the right thing.

We posted our Mission Statement on the home page of our website.

Do you have questions about your car? Contact us today!

True Auto Care

825 Tower Street South
Fergus, ON N1M 2R2
(519) 843-1240

Hours:

Monday – Friday:
8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

True Auto Care

825 Tower Street South
Fergus, ON N1M 2R2
(519) 843-1240

Hours:

Monday – Friday:
8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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