823 Tower St S, Fergus, ON N1M 2R2

About True Auto Care

True Auto Care serves the automotive repair and new tire needs of customers in Fergus, Elora, and Guelph, ON, and surrounding areas.

The History of True Auto Care

True Auto Care is located at 825 Tower St. South in Fergus, ON as an auto repair center and tire dealer. Since the beginning, our business has been focused on building strong customer relationships and providing the highest quality of workmanship on each and every automotive repair.

Ron and Caroline purchased the shop in 2005. In 2012, they decided it was time to change the name to reflect what had long been a full-service vehicle and repair shop that no longer fit the old title of True Centre Muffler & Brakes. We wanted to make sure everyone in Centre Wellington knew we offered much more.

Throughout Ron and Caroline’s ownership, they have been busy updating the shop and equipment, adding services, and finding the right people to serve you best. It has all been designed to make sure we are prepared to service today’s complicated and sophisticated cars and light trucks, both foreign and domestic. We have ten service bays.

True Auto Care: Service by people you can trust.

At True Auto Care, you can expect:

  • Competitive prices on tire brands like Toyo, Cooper, and Bridgestone.
  • Tire services including computer spin balancing, flat tire repairs, low-profile tire installations, and tire rotations
  • Auto repair services including brake repairs, exhaust system repairs, Ontario motor vehicle inspections, steering and suspension system repairs, and wheel alignments from an ACDelco-certified repair center
  • Custom pipe bending
  • Other services including diagnostics, lube and oil changes and other preventive maintenance, TPMS adjustments, and axle, CV joint, and driveshaft repairs, auto sales
  • 24-hour key drop
  • Free Wi-Fi and free coffee in our comfortable, clean waiting area.

Our Customer Reviews

Nice staff, they did great work. I had called for a quote earlier in the week. When the work was done, they tried to make me pay almost double until I had brought up the quote they gave me. I paid the price I was quoted for. Could be an honest mistake, but almost cost me.

vinny Mar 3, 2024

Service work completed as agreed and very timely. Well done!!

Kenneth Lindsay Mar 3, 2023

The staff is very knowledgeable and understands my needs. When working on the car they informed me of other issues that needed to be done and gave me an estimate of the additional cost before proceeding with the work. I am satisfied with their work. Bob Skeoch

Bob Skeoch May 5, 2023

Service here is a team effort with excellent results.Jack.

Jack Wolowich Apr 4, 2023

Service was both excellent and very friendly. As usual!

Marjorie Rogers Nov 11, 2023

When I go for maintenance the service is always great.

wayne campbell Jun 6, 2023

Everything was great, service work, time of appt and length of time.

Ann ironside Sep 9, 2023

First noticed how welcoming and warm the reception area is. The place is clean and well organized. Jenna was polite, professional and listened attentive to my needs. I will definitely be back to have my vehicles serviced at True Auto Care.

Wally Anthony Jan 1, 2024

our experience at True Auto Care was excellent. They got our vehicle in right away and fixed it the same day. I would recommend them to anyone and definitely use them again !

KEVIN LICHTY Jan 1, 2024

True Auto yet again provided a first class service. I had a dead battery. They took it in with no appointment and had me up and running again within a few hours. Excellent, friendly customer service. The only shop in Fergus I have used for close on 20 years and will continue to do so.

David and Mary-Ann Tinsley Oct 10, 2022

Excellent service all around.. Thank you.

Robert Grimes Mar 3, 2023

Very pleasant staff. I liked that they sent a text with pictures and diagnostics and then followed up by phone. They were able to work around my schedule to do the repair and pricing was reasonable.

Joanne Lewis Jan 1, 2024

I love that the inspection outlines necessary vs recommended work. TAC is helpful and fair.

Sharon Holloway Jan 1, 2024

True Auto Care has been my vehicle repair service provider for more than a decade. They have earned my trust with ever repair, big or small, and they treat me with respect every time. I value their work and I feel confident in their advice and in their repair services. This is what a family business is all about.

Kelly Waterhouse Oct 10, 2020

Local is always the best. Thank you for your kind expert care

maryg Dec 12, 2023

Completely satisfied with the work done. Quick turnaround on a large job! Service advisor Jenna was amazing with her communication! Thanks again you have gained a new customer! Jeff

Jeff P Dec 12, 2023

Quick, friendly and reasonably priced!

Nora Crete Dec 12, 2023

Excellent service efficient and timely

Jim Bailey Jul 7, 2023

I was very impressed with how knowledgeable the Service Manager and Service Advisor were at the Front Desk! Makes for a GREAT experience!

idd Nov 11, 2023

Courteous and professional

Karen Stimson Nov 11, 2023

Very Profesional, Polite, Friendly, and Reasonably Priced Good Old Fashion Service. The Best of the Best!! Happy to know True Auto Care!

Andreas Roussos Nov 11, 2023

Great service and very helpful.

Moe Jacobs Nov 11, 2023

Was driving and got a chip from a rock hitting the windshield. They got me in and out within 15 minutes of walking in. Was super friendly and helpful, taking me on the spot and ensuring that my chip wouldn't spread worse. They spoke me through the options I had also instead of insisting on one type of repair. It's barely even noticeable and the majority of the damage has faded from their work. (note these photos are "up close" shots, from further back you hardly see anything! 98% better then it was!)

Krystal Sponagle Nov 11, 2023

Friendly, timely service. Highly recommended

Maureen Farquharson Nov 11, 2023

You are the best and I appreciate that I can trust you.

Rachel Nov 11, 2023

Excellent troubleshooting and workmanship, as usual.

Steven Haney Apr 4, 2023

As always friendly service.

Joann Raine Nov 11, 2023

We are always well taken care of and happy to have a place that we feel safe! It hard to come by!

Linda Babin Nov 11, 2023

Did an exhaust inspection and a brake inspection and service. Clean job and fairly priced. Friendly staff and great communication with regard to what needed repairs. Will use again.

Chris Bonthron Nov 11, 2023

Ron and Jen and staff always smiling and happy to see me. Helpful to a fault.

Dennis Hons Apr 4, 2023

I was completely satisfied with the service I received with the purchase of new tires and rims.

Terry Webb Oct 10, 2023

A shout out to Jenna - this afternoon I needed a tire pressure sensor replaced because air was quickly escaping from the tire. Jenna quickly arranged the required fix and I was back on the road within 30 mins, so from my perspective Jenna and staff definitely earned this 5 star rating.

Brian Doyle Sep 9, 2023

Service is always courteous and friendly. Job was done quickly and on time.

John Edwards Aug 8, 2023

Great service. My first choice for maintenance and repairs.

John Little Oct 10, 2023

True Auto Care was very clear about what they were doing with my vehicle, what costs were, and were prompt with their service. As long as I'm in Fergus they will be the mechanic shop I'm going to.

Sheldon Angst Oct 10, 2023

Both Jenna and Rena were great to deal with. They were a big help in purchasing our new tires. Thanks to both of you. Our appointment for installation went perfectly. On time and everything was explained. We are new to Fergus so this was our first service here. We will be back for all our auto service needs.

Bob Glazin Oct 10, 2023
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